1. Overview
At CODEPXP, we strive to deliver top-tier digital assets, source codes, themes, templates, and plugins. Because digital products are delivered and downloadable immediately upon successful payment confirmation, order cancellations are governed by the specific guidelines outlined below.
2. Order Cancellation for Digital Downloads
Due to the instant delivery nature of digital goods and intangible software code, once an order is completed and the digital files, repository access, or license keys have been accessed or downloaded, the purchase is considered final and non-cancellable.
However, you may request an immediate order cancellation under the following exceptional conditions:
- Un-downloaded Orders: If your order was processed but you have not yet initiated the download or viewed the license keys, you may request full order cancellation within twenty-four (24) hours of purchase.
- Duplicate Purchases: If you accidentally ordered the same item multiple times within a single 24-hour billing cycle, duplicate orders can be immediately cancelled for a 100% refund.
- Major Undocumented Defect: If the downloaded product cannot be made functional by the developer within 48 business hours as outlined in our Refund Policy.
3. Subscription / Membership Plan Cancellation
If you hold a recurring subscription or membership plan on CODEPXP:
- You may cancel your recurring subscription at any time directly through your User Dashboard under the "Subscription" tab or by submitting a support ticket.
- Upon cancellation, your subscription access will remain fully active until the end of your current paid billing period. No future automatic renewals or charges will occur.
- No partial or prorated refunds are issued for unused days during an active billing cycle.
4. Custom Installation & Development Services
If you purchased an optional professional installation, customization, or setup service from our team or a verified author:
- You may cancel the service order for a full refund if our technical team has not yet commenced work on your server.
- Once technical implementation or deployment has begun, service fees become non-cancellable.
5. How to Request a Cancellation
To submit a cancellation request, please navigate to the Support Ticket page or Contact Us form and include:
- Your Order ID & Transaction Reference Number.
- Your Registered Account Email Address.
- The specific reason for your cancellation request.
Our dedicated support team will review and process your request within 24 business hours.
