1. Overview of Digital Product Purchases
At CODEPXP, we are committed to providing top-quality, production-ready digital products, PHP scripts, SaaS source codes, mobile apps, and templates. Because digital software products are delivered instantaneously upon payment confirmation and contain non-revocable intangible source files, refunds are processed according to the clear, fair criteria outlined below.
2. Eligible Refund Conditions (14-Day Window)
You are eligible for a full refund within fourteen (14) calendar days of purchase under the following circumstances:
- Major Technical Defect / Non-Functional Code: The downloaded item has a critical bug or technical error that prevents core functionality, and the product author is unable to resolve or provide a working patch within forty-eight (48) business hours of notification.
- Material Misrepresentation: The item is materially different from what was advertised on the product description page, live preview, or feature documentation.
- Author Non-Responsiveness: The author fails to respond to a legitimate support ticket regarding a broken feature within three (3) business days.
- Accidental Duplicate Purchase: You inadvertently purchased the exact same product multiple times within a twenty-four (24) hour window.
- Security Vulnerabilities: The item is demonstrated to contain a verified security exploit, back-door, or unadvertised restriction that compromises functionality.
3. Ineligible Refund Scenarios
Refunds will not be granted under the following circumstances:
- Change of Mind: You simply changed your mind or no longer require the product after downloading the source files.
- Lack of Technical Skills: You do not possess the necessary technical skills, server hosting, or software dependencies clearly specified in the product requirements.
- Incompatible Custom Environments: The item works as described on standard server environments (as documented), but fails on your customized or unsupported third-party hosting setup.
- Downloaded & Used Without Defect: The product works correctly as described and you have already downloaded the source code.
- Third-Party Service Changes: A third-party API (e.g. Google, Facebook, Stripe) modifies their policies or endpoints after product publication.
4. How to Submit a Refund Claim
To request a refund, please follow these steps:
- Log in to your account and open a Support Ticket under the "Refunds & Billing" category.
- Include your Order ID, Transaction Reference, and the Product Name.
- Provide a clear, detailed explanation of the defect or issue, including relevant screenshots, error logs, and steps to reproduce.
Our billing and technical review team will investigate your claim and provide a resolution within 24 to 48 business hours. Approved refunds are credited back to your original payment method or wallet balance.
