1. Introduction & Overview
At CODEPXP ("we", "our", or "us"), safeguarding your privacy and ensuring the security of your personal information is our highest priority. This Privacy Policy explains how we collect, store, process, share, and protect your data when you interact with our website, services, and digital marketplace.
2. Information We Collect
We collect information you provide directly to us as well as data collected automatically through your device:
- Account Information: Name, email address, username, password, phone number, and optional profile details.
- Billing & Transaction Data: Transaction references, payment method identifiers, purchased item IDs, and invoice details. Note: We do not store raw credit card numbers on our servers; all payments are processed directly by certified PCI-DSS Level 1 compliant gateways.
- Technical & Usage Data: IP address, browser type, operating system, device identifiers, referring URLs, and page visit duration.
- Support & Communication Logs: Messages, feedback, tickets, and correspondence submitted through our contact forms or support helpdesk.
3. How We Use Your Information
We process your data for the following legitimate business purposes:
- To process transactions, generate invoices, and fulfill digital product downloads and license key issuance.
- To authenticate user sessions, protect against fraudulent activity, and safeguard account security.
- To provide timely customer support, process refund/cancellation inquiries, and resolve technical issues.
- To send important service notifications, security alerts, product update alerts, and account confirmations.
- To analyze marketplace performance, monitor system health, and improve overall user experience.
4. Cookies & Tracking Technologies
We use essential and functional cookies to maintain your login session, remember shopping cart items, and personalize your experience. You can modify your browser settings to decline cookies, though certain marketplace features may not function optimally as a result.
5. Sharing & Third-Party Service Providers
We do not sell, rent, or trade your personal data to third parties. We share data only with trusted service providers necessary to operate our platform:
- Payment Gateways: Secure processors (Stripe, PayPal, Razorpay) for completing transactions.
- Cloud Storage & CDN: Cloudflare R2 and AWS S3 for secure, high-speed asset and image delivery.
- Email Automation: Transactional email providers (SMTP/SendGrid) for order receipts and password resets.
- Legal & Compliance: When required by lawful judicial orders or government authorities.
6. Your Data Rights (GDPR & CCPA Compliance)
Depending on your jurisdiction, you have specific rights concerning your personal data:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal details.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal account and associated data.
- Right to Data Portability: Request export of your data in a structured, machine-readable format.
- Right to Withdraw Consent: Opt-out of marketing communications at any time.
7. Data Security & Retention
We employ industry-standard SSL/TLS encryption, secure database hashing, firewalls, and strict access controls to safeguard your data. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal accounting obligations.
8. Contact Our Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Team at privacy@codepxp.com or via our Contact Us page.
